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Mijozlarga javob beradigan agent qurish haqida qaydlar — nimani toʻgʻri qiladi, nimani odamga topshiradi va nega.

Hozircha hech narsa chop etilmagan. Birinchi maqolalar bu mahsulot avval xato qilishga majbur boʻlgan narsalar haqida boʻladi: agent nimaga javob bermasligi kerak, suhbat xodimga qanday oʻtadi va bularning bari ishlashi uchun biznes nimani yozib qoʻyishi kerak.

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