Every channel in one window. Unanswered and overdue are counted for you, and the unanswered open in one click — no customer is left unseen.

This is what the agent answers from — you write it, import a document, or let an interview ask what is missing. The gaps tab shows what customers asked that it could not answer.

One customer writing from several channels — one record. The system finds the duplicates itself; you confirm the merge, and the whole history is kept.

You see at a glance what stage every deal is at. The forecast is worked out for you, and when a deal sits longer than the days you set, the system warns you.

Anything the agent could not settle itself goes into a queue. Nothing is lost — a person finishes every request.

What has to be done, for whom and by when — all in one place. Once a deadline has passed, the system reminds you itself.

Appointments are only set inside your own working hours and your own time zone. Time assigned to a member of staff is not booked twice.

Payment schedules are drawn up for you and receipts are kept. When a payment is late, the system moves up the chasing ladder and puts a task on a member of staff.

One priced catalogue for the things you sell and the work you do — variants, stock, photos, and a duration where there is one. It is what the agent quotes a price from.

Every flat in every building on one grid. A hold expires by itself, a sale writes the deal and the payment plan — and the agent can quote a customer a specific flat.

One message to the segment you choose, on the channels that allow it. Consent and how recently each person last heard from you are checked — before it goes, not after.

Every customer is scored on how likely they are to buy, from the signals you weight yourself. The pass re-runs on its own — and you can pin a score by hand.

A loyalty ladder that promotes and demotes on what a customer has spent inside the window you set. Before you save a change, you are shown exactly who would move.

Your own shelf of documents and contacts, kept where the team can find it. Every document keeps its earlier versions, and each one carries the date it is next due for review.

Where the business stands today — money in, money still owed, who is carrying what, and the rows that need somebody. A block you may not see is left out, never shown as zero.

You choose the month; the report works out where deals were lost, how fast they moved, which channel brought the revenue, and what the agent cost to run.

Each person against their target, their own last month and the team median — paced to how much of the month has gone, and pro-rated for anyone who started part-way through.

Every message a customer sends is read for mood, then grouped by channel and by topic. An unhappy customer surfaces here before they quietly stop writing.

You connect the channels your customers already use, and see which AI model is answering on them. What you connect here is what the shared inbox picks up.

A colleague is invited, given a role, edited or removed from one place. The role is what decides which modules they can open at all.

You build a role by ticking the individual actions it may take, module by module. One of those rights decides whether a colleague sees the whole customer book or only their own rows.

What your plan includes and what has been spent this month, meter by meter. You set the threshold at which the system warns you, so nothing runs out without notice.